Privacy policy

 

OUR COMMITMENT TO YOUR PRIVACY

Doux Skin Care Inc. is dedicated to managing the collection, use, and disclosure of personal information provided by its customers with utmost care.

This Privacy Statement is designed to uphold the accuracy, confidentiality, and integrity of your personal information. Doux Skin Care’s Privacy Policy adheres to federal and provincial privacy laws, including the federal Personal Information Protection and Electronic Documents Act. A summary of the ten principles of fair information practices we follow is provided at the end of this Privacy Statement.

A UNIFIED POLICY

Whenever you engage with Doux Skin Care Inc. you are safeguarded by the rights and protections outlined in the Doux Skin Care Inc. Privacy Policy.

WHAT IS CONSIDERED PERSONAL INFORMATION?

"Personal information" refers to personally identifiable details, such as your name, residential address, email address, as well as information regarding your product and service subscriptions, credit information, billing records, and recorded complaints.

Doux Skin Care Inc. collects personal information only when you willingly and knowingly provide it to us. This may occur when you subscribe to an Doux Skin Care Inc. newsletter, participate in Doux Skin Care Inc. promotions, or choose to receive information, products, or services from us. We may also receive personal information from our business partners and third parties, provided they confirm that they have obtained your consent to disclose your personal information.

Publicly available information, such as a public directory listing containing your name, address, telephone number, and electronic address, is not classified as personal information.

COLLECTION AND USE OF PERSONAL INFORMATION

Doux Skin Care Inc. primarily collects and uses your personal information to fulfill the products and services you have requested from us.

We use your personal information to communicate with you about your account and to provide information related to other Doux Skin Care Inc. services. If you have expressed interest in receiving offers or information from selected Doux Skin Care Inc. sponsors or advertisers, your personal information may be used to contact you and send you materials via email or other mailings about products and services that may be of interest. You always have the option to inform us not to share your personal information with other Doux Skin Care Inc. Companies or to exclude you from offers related to other products or services.

When you participate in an Doux Skin Care Inc. contest or promotion, your personal information is utilized to manage the promotion, including using your name and select information to contact, announce, and promote the winners.

Doux Skin Care Inc. may also contact you periodically to conduct market research and surveys in order to continuously enhance our product and service offerings.

Unless you explicitly authorize us to release your personal information or release is mandated or permitted by law Doux Skin Care Inc. will not sell, lease, or trade your personal information with other third parties.

Anonymous or "non-personal" information gathered by Doux Skin Care Inc. through our websites may be used for technical, research, and analytical purposes. Information collected through surveys, existing files, and public archives may be utilized by Doux Skin Care Inc. to analyze its markets and develop or enhance product or service offerings.

Doux Skin Care Inc. will only request information about you when necessary and will do so only when needed. When we request information, we will clarify why we need it and how we intend to use it.

We will seek your prior consent for the collection, use, and disclosure of your information, as required by applicable privacy legislation. Subject to legal and contractual requirements, you can refuse to consent to our collection, use, or disclosure of your information. You can also withdraw your consent for further collection, use, or disclosure of your information at any time by providing us with reasonable notice. If our intended disclosures or uses of information change, we will notify you accordingly.

Your personal information will not be used for any purpose without your consent.



DISCLOSURE

To facilitate the efficient provision of the products and services you have requested, Doux Skin Care Inc. may share your personal information with selected third parties acting on our behalf as our agents, suppliers, or service providers. These third-party service providers will receive only the information necessary for the specific circumstances (e.g., disclosing your residential address to our distributors and carriers for delivering your product orders). Information provided to third parties will be used solely for the specified purpose and is subject to strict terms of confidentiality.

USE OF COOKIES

Doux Skin Care Inc. employs a browser feature known as a "cookie" to anonymously collect information and track user patterns Doux Skin Care Inc. websites. A cookie is a small text file placed on your hard drive by a website. "Cookies" contain a unique identification number that identifies your browser (but not you) to our computers each time you visit one of our websites. Cookies inform us about which pages of our websites are visited and how many people access them.

The use of cookies is an industry standard, and many major browsers are initially configured to accept them. You can reset your browser settings to either reject all cookies or notify you when you receive a cookie. However, if you decline cookies, you may not be able to utilize some features on our website.

ACCURACY

Doux Skin Care Inc. strives to maintain the accuracy, completeness, and currency of information about you. If there are changes to your name, address, or other information, please inform Doux Skin Care Inc. of these changes. If you have concerns about the accuracy of factual information we have collected about you, you will have access to that information to verify and update it. If we have disclosed inaccurate information about you to a third party, we will gladly contact the third party to rectify the information.

SECURITY

Doux Skin Care Inc. is committed to safeguarding your privacy. We have implemented security measures, such as locked cabinets, restricted access, passwords, and encryption, to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Our employees are trained to uphold your privacy at all times, and those with access to your personal information must strictly adhere to Doux Skin Care Inc.'s Privacy Policy and the relevant laws applicable to our business.

ACCESS

If you have any questions about the collection, use, or disclosure of your personal information by Doux Skin Care Inc. or if you wish to determine whether we have any of your personal information on record, you may contact your local Privacy Compliance Officer. Unless specific circumstances provided by applicable privacy legislation apply, Doux Skin Care Inc. can inform you whether they hold personal information about you, the source of the information, provide you access to your personal information, and offer an account of its use and disclosure to third parties.

Doux Skin Care Inc. will only decline access to information about you in circumstances permitted or required by applicable privacy legislation. If access is denied, upon request, Doux Skin Care Inc. will provide reasons for the refusal. Exceptions may include information containing references to other individuals, information that cannot be disclosed due to legal, security, or commercial proprietary reasons, and information subject to solicitor-client or litigation privilege. Doux Skin Care Inc. will respond to your access requests in accordance with applicable privacy legislation.

QUESTIONS OR CONCERNS

If you have any questions or concerns about the personal information held about you by Doux Skin Care Inc. or about Doux Skin Care Inc.'s compliance with its Privacy Policy, please contact your local Privacy Compliance Officer. Contact details for your local Privacy Compliance Officer are available on our website or by reaching out to Doux Skin Care Inc.

Doux Skin Care Inc. has established procedures for receiving and addressing complaints or inquiries regarding

Revision Date: November 2024